Worse than Out-Of-Stock

Earlier this month, the print edition of my book What to Charge: Pricing Strategies for Freelancers and Consultants suddenly disappeared from Amazon. It still appears there, but it can be purchased only from third-party vendors, most of whom charge far more than Amazon. Fortunately, NAIWE members don’t have to worry about buying the book, because it is available in NAIWE’s bookstore (http://naiwe.com/bookstore/index.php).

I emailed Amazon about this problem and received a nonsense reply. When I sent a second email, the response was “We are through with this problem.” Well, I wasn’t!

I then contacted my publisher. They began almost daily correspondence with Ingram, the distributor. The CEO even got involved. It’s now two weeks later. Ingram has informed the publisher that they notified Amazon that the book is still available. At last look, though, it still wasn’t on the site.

What to Charge is print on demand. One of the purported benefits of print-on-demand books is that out-of-stock situations don’t occur, because stock doesn’t exist. I have encountered a worse problem than┬ábeing out of stock: not being available at all.

I still don’t know what caused the problem or if the fault lies with Amazon, Ingram, or the publisher. (My initial thought was that when the publisher sent an announcement to Ingram that the cover was changed to show the Best Books finalist award, they may have sent the wrong message.) But I do know that for several weeks my book has been in limbo. I hope it returns to reality soon!

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